Privacy Policy and Cookie Policy

Version 1.0 (valid from 10.01.2019)

Version 1.0 (valid from 10.01.2019)

HOLIDAY SERVICE s.r.l. (henceforth “HS” or “Data Controller”), the company operating HOTEL SELLA, is constantly implementing measures to guarantee the privacy of its online users. This policy statement has been written in compliance with art. 13 of Regulation (EU) 2016/679 (“Regulation”) and the Italian Legislative Decree 196/2003 as amended by Legislative Decree 101/2018 (henceforth collectively “Applicable Law”) in order to inform you about our privacy policy and about how your personal data is handled when visiting our website (; henceforth “Website”). Where necessary and/or appropriate, the statement shall allow you to express your informed consent to the processing of your personal data.

The information and details you provide or which are otherwise acquired through your use of HS’s services (for example, booking requests, enquiries, the purchase of services or products or accessing certain areas of the Website; henceforth “Services”) will be handled in compliance with the stipulations of the Applicable Law and the appropriate confidentiality obligations. In compliance with the Regulation, personal data is handled by HS in accordance with the principles of lawfulness, fairness, transparency, purpose and retention time limitation, data minimization, accuracy, integrity and confidentiality.


  1. Data controller
  2. Processed personal data
  3. Purpose of processing the data
  4. Legal basis and compulsory or optional provision of personal data
  5. Who may receive your Personal Data
  6. Transmission of personal data
  7. Data retention times
  8. Rights of data subjects
  9. Amendments

1. Data controller

The subject entrusted with processing data through the Website is HS, as defined above. For any information on how your personal data are being processed by HS – including a list of the appointed data processors – you can contact the Data Controller at:

2. Processed personal data

Following access to the Website, we inform you that HS will process personal data, which may comprise identifying data such as your name, an identification number, an online username or one or more elements distinguishing your physical, physiological, mental, financial, cultural or social identity, which may lead to the data subject being identified or made open to identification (“Personal Data”). The Personal Data processed through the Website are as follows:

a. Web navigation data
The IT systems and software used to run the Website automatically acquire certain Personal Data, as transmission of the same is implicit to the use of Internet communication protocols. This type of information is not gathered for the purpose of linking it to identified subjects, but, by its nature, if processed and linked to data held by third parties, could lead to the user being identified. This category comprises data such as IP addresses or the domain names of the computers used by the users connecting to the Website, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to make the request of the server, the size of the file sent in response to the request, the numerical code indicating the state of the response made by the server (complete, error, etc.) and other parameters pertaining to the user’s operating system and type of device being used. These data are used exclusively to obtain anonymous statistical information about Website use and to ensure the site is working properly, as well as making it possible to pinpoint any anomalies or improper use of the site; they are deleted immediately after processing. In the event of unlawful attacks against either the Website or related third parties, these data may be used to identify the guilty party/ies; excepting these cases, the data regarding web contact are deleted within a few days of creation.

b. Data provided voluntarily by the data subject
The voluntary sending of your Personal Data by means of contact forms and requests for availability or reservation trough the Site or via e-mail to addresses indicated on the Site entails the subsequent acquisition of the data communicated to the sender (including your name, surname, e-mail address, any mobile number) as well as the conferral of your consent to receive any reply messages to your requests. The Personal Data supplied in this way are used by HS for the sole purpose of providing the Services, as well as to respond to the requests transmitted and are communicated to third parties only if necessary for that purpose.
When availing of certain Services offered by the Website, it may happen that you forward third-party data to HS. In this event, you act as independent data controller, and shall be responsible for all the duties and liabilities foreseen by law. As such, on this point you grant us the fullest possible exemption from any protest, claim, request for damages from data processing, etc. that may be made against HS by third parties whose Personal Data have been processed through your using the Website functions in violation of the applicable legislation on personal data protection. Notwithstanding this, in the event of you providing or otherwise handling the Personal Data of any third party when using the Website, you hereby declare – and take full legal responsibility for the declaration – that there is a sound legal basis for doing so, in accordance with art. 6 of the Regulation legitimizing processing of the information in question.

c. Cookies
Definitions, characteristics and application of the legislation

Cookies are small text files that the websites visited by the user send and record on their computer/mobile device, so that they can be resent to the same sites the next time the user logs on. It’s precisely thanks to cookies that a website can remember the user’s actions and preferences (such as login details, preferred language, font size, other visual settings, etc.) so that the user doesn’t have to set these preferences again the next time they visit the website, or even when they move to a different page on the same website. Therefore, cookies are used for authentication purposes, to monitor sessions and to memorize the data regarding user activities when browsing a website. They may contain a personal identification code that makes it possible to track the user’s activities within the website for statistical or advertising purposes. While navigating on a website, the user’s computer may receive cookies from websites or web servers other than those used by the website being visited (so-called “third-party cookies”). Some operations may be impossible to perform without the use of cookies, as in some cases they are vital to the technical functioning of the website.
Various types of cookie exist, with different characteristics and functions, and they may remain on the user’s device for varying lengths of time: “session cookies”, which are automatically deleted as soon as the browser window is closed, and “persistent cookies”, which stay on the user’s computer until a previously established length of time has elapsed. According to Italian legislation, for cookies to be used, it is not always necessary for the website user to give their express consent. In particular, “technical cookies” – i.e. those used for the sole purpose of completing the transmission of information on an electronic communication network, or to the extent that is strictly necessary to provide a service explicitly requested by the user – are used without express consent. In other words, technical cookies are those which are vital to allow the website to function or in order to carry out the user’s requests.

Among the technical cookies that do not require express consent in order for websites to make use of them, the Italian Personal Data Protection Regulator (see the edict ‘Identification of Simplified Methods for Informing Users and Obtaining Consent to the Use of Cookies’ published on 8 May 2014 and the subsequent clarifications regarding the same; henceforth simply “Edict”) lists:


For “profiling cookies” on the other hand – i.e. cookies designed to create a profile of the user that are used in order to send commercial messages in line with the preferences shown by said user when surfing the web in general – the express consent of the user must previously be obtained.

Types of cookies used by the Website and option to (de)select
The Website uses the following cookies that may be deselected, except for the third-party cookies: for these you will have to refer directly to the relative methods of selection and deselection for each cookie, for which we provide the relevant links:


N.B.: by turning off technical and/or functional cookies, you may render the Website unusable, or certain services or functions provided by the Website may become unavailable or fail to function correctly, therefore forcing you to modify or manually insert certain information or preferences each time you visit the Website.


Below are the links to the relevant information on third-party cookies: 


A detailed table of the cookies sent by HS through the Website is presented below:

Cookie settings

You can block or remove technical and functional cookies (either wholly or partially) by using specific functions provided by your browser. Nevertheless, we inform you that, if you do not authorise the use of technical cookies, it may be impossible for you to utilize the Website, view all the contents and make use of the available services. Blocking technical cookies could lead to certain services or functions provided by the Website being unavailable or failing to work correctly, and you may be forced to amend or manually insert either information or preferences every time you visit the Website.

The choices you make regarding the cookies used by the Website will in turn be recorded on a specially designated cookie. In certain circumstances, however, this cookie may not work correctly; if this happens, we recommend that you delete or block the unwanted cookies through your browser. If you subsequently use a different device or browser to access the Website, you will have to reset your cookie preferences.

How to view and make changes to cookies using a browser

Every browser has functions allowing you to authorize, block or remove cookies (either wholly or partially). For more information on how to set your cookie preferences through your preferred browser, you can consult the relevant instructions below:

3. Purpose of processing the data

The reasons for processing your data, with your express consent where necessary, are as follows:

4. Legal basis and compulsory or optional provision of personal data

The legal basis for processing your Personal Data for the purposes stated in section 3.a is art. 6(1)(b) of the Regulation, inasmuch as it is necessary to process your data in order to provide our Services and/or to reply to your queries. Providing Personal Data for these purposes is optional, but failure to do so will make it impossible for us to provide our Services.
The purposes stated in section 3.b constitute legitimate processing of Personal Data under the terms of art. 6(1)(c) of the Regulation. Once you have conferred your Personal Data, HS must process them in order to comply with legal obligations to which it is subject.
The legal basis of the data processing for the purposes set out in section 3.c is art. 6(1)(a) of the Regulation (the data sub’s consent). For the processing carried out for the same purposes that involve the direct sending of own advertising materials or for the fulfillment of own market research or commercial communications in relation to products or services of the Controller similar to those purchased by the data subject in the past, the Controller may use, even without the subject’s consent, e-mail addresses and post addresses, pursuant to and within the limits permitted by art. 130, paragraph 4 of Legislative Decree 196/2003 and the provision of the Italian Supervisory Authority of 19 June 2008. In such case, the legal basis for the processing of Personal Data is art. 6(1)(f) of the Regulation.

5. Who may receive your Personal Data

For the purposes stated in section 3 above, our Personal Data may be shared with:

6. Transmission of Personal Data

Your Personal Data will not be shared with any Recipients outside the European Economic Area.

7. Data retention times

The Personal Data processed for the purposes stated in section 3.a will be stored for the necessary time it takes to complete the requested operations. As this data processing concerns the provision of Services, HS also retain your Personal Data for the time permitted under Italian Law for the defense of own rights (art. 2946 Code of Civil Law).
The Personal Data handled for the purposes stated in section 3.b will be stored for the time permitted by the specific disposition or applicable law.
Personal Data processed for the purposes referred to in section 3.c will be retained until the revocation of the consent by the subject, or in the absence of such revocation, for a maximum time considered appropriate by the Controller.
You can request further information on data retention times and the criteria adopted to establish these times by writing to the following address:

8. Rights of data subjects

Under the terms of articles 15 onwards of the Regulation, you have the right to ask HS at any time to allow you to access your Personal Data, to make amendments to or delete them wholly or in part, object to their being processed; also the right to request restrictions to their processing in the cases foreseen by art. 18 of the Regulation, and to obtain the data pertaining to you in a structured, commonly recognized and legible form from an automatic device in the cases foreseen by art. 20 of the Regulation. At any time you may revoke, the consent already given according to art. 7 of the Regulation, without prejudice to the lawfulness of the processing carried out prior to the withdrawal of consent. Requests of can be sent to the following address:
In any case, you always have the right to file a claim with the relevant Supervisory Authority (in Italy: Garante per la protezione dei dati personali), under the terms of art. 77 of the Regulation, in the event that you believe your Personal Data have been processed in violation of the Applicable Law.

9. Amendments

HS reserves the right to amend or simply update the contents of its privacy policy, either partially or entirely, for reasons which may include changes to the applicable legislation. You will be informed of any such changes through publication on the Website. Therefore, HS invites you to consult this section regularly in order to familiarize yourself with the most recent and up-to-date version of the privacy policy; this way you will always be adequately informed about the data gathered and how they are used.